Here's our on-the spot correspondent Barbara in Michigan
Did you know that Spirit Airlines is now charging their customers for making a seat reservation — middle seats are $5, Aisle and Window seats are $10 and the "exit row seats" are $15. I was shocked with this change. I didn't make a seat reservation because I already paid the airfare for the ticket, which entitles me to a seat. I know the gas prices are very high, however, this was too little information, not written int he small print (I checked) and only identified when you selected your seat. I tried to call customer service, but was connected to someone in the Far East (they didn't identify the country they were calling from) and their English was so poor I could not understand the person I was trying to communicate with...When I mentioned I lived in Michigan, I was repeatedly asked, "Where, where do you live?"
Then, when, I asked for a "customer service" number in the US and the number I was given connected me to a "pornographic" phone service — I was more than startled!
Seriously - can I get a ROFL?