As you can well imagine, I totally :heart: BAA

If you have a tolerable holiday, they get revenue from you.

If you have a miserable time stuck in the airport lounge because your pilot was too drunk to fly, the Air Traffic Controllers in France fancy a day off, or because BAA have bought a shonky computer network from a bloke in a pub then they get (if anything) more revenue from you because you're trapped in their airport buying goods and services from their approved franchises.

Which is nice.